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City of Chelsea Letter- Continued


We didn’t have to remind them of anything, or point out anything, or make suggestions; they were two steps ahead of us, asking the right questions (and haunting us until we came up with the answers), making their plans and contingency plans, gathering tools, equipment and personnel, talking to all the concerned parties, making friends with the city employees, and just generally moving in and taking over.

Since then, which was almost a month ago, the pattern has pretty much continued. Our vehicle listing is an embarrassment of misinformation; the previous vendor took all our preventive maintenance records and thus far has not cooperated in returning them; our department contacts are shameful about complying with scheduled maintenance; we have over a dozen surplus vehicles sitting around taking up valuable space; the DPW guys are, well, DPW guys. Still, the Penske team just keeps humming along, updating our vehicle list, scheduling the PMs, chasing the contacts, fixing the trucks, cleaning up after the vehicle and equipment abuse, making regular reports, and still adamantly confident that there’s no problem they can’t handle. They’re young yet, and that’s a good thing.

Please feel free to call me with any specific questions or concerns; I’d be more than happy to help.


Sincerely,
Katharine M. Sacca
Chief Procurement Officer
City of Chelsea
Chelsea Case Study
Page 1 | 2
Print version (pdf)
 
Chelsea Case Study
Page 1 | 2
Print version (pdf)