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Colonial Williamsburg Foundation:
An Outdoor Museum, Thousands of Visitors Strong

 Colonial Williamsburg Logo: Link to Colonial Williamsburg Case Study

Summary

Founded in 1926, The Colonial Williamsburg Foundation is a nonprofit educational institution dedicated to the preservation, restoration, and interpretation of the 18thcentury capital of Virginia. Today, Colonial Williamsburg is the largest living history museum in the United States, with annual attendance exceeding 1,000,000.

With hundreds of thousands of visitors and employees populating Colonial Williamsburg's Historic Area, transportation is critical. The Foundation runs 25 buses and more than 200 other vehicles ranging from pick-up trucks, dump trucks, bucket trucks, step vans and passenger vans to company cars, police cruisers, and even four-wheel drive trucks with snowplows.

Before working with Penske Truck Leasing, the Foundation owned and staffed a small facility to maintain and service its fleet. Due to growing fleet demands and a need for a larger, more modern facility, Penske was selected for fleet maintenance and for design of a new maintenance facility. The Foundation sought added service capabilities in the new facility to accommodate all maintenance needs, particularly those of buses fueled by compressed natural gas (CNG).
Colonial Williamsburg
Case Study
Page 1 | 2 | 3
Print version (pdf)



  Challenges   Solutions / Results
  • Construct a new facility to accommodate the maintenance needs of all vehicles.

  • Create a rest area for tour buses and their drivers to reduce area road congestion.

  • Reduce the average age of the fleet.

  • Increase fleet uptime.
  • Penske constructed a new facility to accommodate all vehicle maintenance and servicing, including compressed natural gas fueling.

  • The facility includes a bus driver lounge and service area offering retail fueling and light maintenance services, which helps tour bus drivers avoid parking on the periphery of the Historic Area.

  • Penske's maintenance reports and repair order tracking enables the Foundation to make more informed decisions about its future fleet purchases.


  • Penske's professional and methodical approach to preventive maintenance and employee training helped reduce costs and improve vehicle uptime.


Acting on a Referral

The Colonial Williamsburg Foundation contacted Penske about constructing a new facility, after being referred to Penske by GE Capital, its fleet financing provider. While the Foundation first considered other providers, Penske was the clear choice because of its robust bus maintenance capabilities and its know-how concerning facility design and construction for effective accommodation of such a diverse fleet.

Penske's relationship with the Foundation started in 2000 with an outsourced fleet maintenance contract. The relationship expanded to include the full construction and operation of a new facility, which was officially completed in 2005.

  
Next: Smooth Transition
Colonial Williamsburg
Case Study
Page 1 | 2 | 3
Print version (pdf)