TriMet - Page 3 - Case Studies – Specialized Equipment - Transportation Solutions

Maintaining the Shop

The Penske fleet maintenance contract with TriMet is a straightforward contract with bumper-to-bumper coverage. TriMet provides the vehicles, fluids, fuel, accident/damage coverage, tires and the communications equipment. Penske is responsible for the preventive maintenance schedules and the road-call mileage standard. This agreement clearly defined responsibilities in the maintenance facility, and helped simplify bookkeeping tasks in the office.

"Penske has been the only contractor we’ve had since we’ve moved to a fixed-cost model. That says a lot in a business where contractors often come and go."
Tony Bryant, Director of Bus Maintenance TriMet, Portland, Oregon

Maintaining the Office

Prior to Penske, contracts had been based on a cost-plus model. Every month, every bill was scrutinized line by line. The new fixed-cost model alleviated this administrative burden for TriMet’s contract administrators. Also, in the past, when a contract expired, the contractors handed over a floppy disk with maintenance records and left. This was not a reliable way to maintain accurate and consistent information.

So, TriMet inserted a requirement in the new contract that contractors are to be the keepers of its maintenance data system.

Penske also uses its own system, ServiceNetSM, to keep independent records. This dual-input system keeps items in sync with TriMet’s processes and helps TriMet independently measure performance of preventive maintenance compliance and road miles. TriMet is also able to provide internal reports verifying fleet performance and records during governmental audits.

"Penske’s first response was that they didn’t see a problem. I kept waiting for the call to throw in the towel, but it never came."
Tony Bryant, Director of Bus Maintenance TriMet, Portland, Oregon

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Maintaining the Shop

Maintaining the Office