Roadside Assistance

We get you back on the road quickly for on-time delivery

One Call to Our Service Specialists Handles It All

Penske’s 24/7 roadside assistance is available to both full-service leasing and contract maintenance customers. One call to Penske and we’ll send help to get your driver back on the road. When you call us, we:

  • Ensure the driver and product are safe
  • Identify the problem and dispatch emergency roadside assistance
  • Communicate with you and your driver and provide online visibility of road-call status
  • Provide a comparable substitute delivery vehicle, if needed
  • Put drivers back on the road, typically within two hours

Penske-qualified vendors can handle everything from repair to towing and load transfer. We’ll keep you and your driver informed throughout.

Roadside Assistance Tracking with MyFleet

Penske operators begin logging roadside assists as soon as they get that first call. Their detailed reports keep you informed of the changing status. Just log in to MyFleet  to:

  • See ongoing call updates
  • Track breakdown and repair details
  • See detailed charges for easy verification
  • Identify and address recurring issues
  • Predict downtime more accurately