Thompson Creek Window Company specializes in the design, manufacturing, sales and installation of economic, efficient, environmentally friendly replacement windows, created specifically for the needs of the mid-Atlantic climate, and sold directly to consumers.
The company made several internal efforts to manage their fleet and develop a preventive maintenance plan, a DOT compliance system and a program for tracking and analyzing their fleet maintenance. But in the end the efforts proved to be insufficient.
Penske's Contract Maintenance Program helped Thompson Creek Window Company streamline their operations immediately. All departments — especially accounting — are extremely pleased with the Penske solution.
"We receive one invoice that is timely and precise, and, with the help of Penske's MyFleet.com, we assign an accurate purchase order," notes Scott Darrow, Controller. "The costs are easily posted to the right division or cost center, in the correct month, while recovering eight hours of staff time. We now have vehicle data we trust for budgeting. Penske also proactively handles our fleet's registrations, renewals and state emissions requirements," adds Darrow
But the real winners, according to Rick Wuest, President are the customers. The vehicles in the Thompson Creek Window Company fleet are stocked with proprietary inventory that needs to reach the customers when promised. The local Penske branch has extended evening and Saturday service hours that allow for scheduled repairs and preventive maintenance to be done when most other service stations are closed. "Recently, Penske changed four tires, two pairs of brakes and performed a full preventive maintenance in less than three hours, getting our driver on the road on time."
Thompson Creek Window Company has taken advantage of additional Penske services to enhance their business. Penske helped implement a DOT compliance program and performed a mock DOT audit that Wuest classifies as "realistic, professional and enlightening." He adds, "The corrective action plan we have instituted from the recommendations and resources provided has not only tightened up our DOT compliance program but helped us with our driver safety program for our non-DOT drivers."
Another area in which Thompson Creek Window Company relies on Penske expertise is telematics. "Our Penske telematics specialist has listened in on conference calls while we interviewed several Telematics vendors," said Wuest. "He took the time to learn our company and mission and guided us toward the best vendors of the many that fit our needs."
Because Penske has established relationships with aftermarket purchasers of fleet vehicles, Thompson Creek Window Company has benefited from an increased purchase price and reduced disposition time for its used trucks. The company even purchased a used box truck from Penske's off-lease fleet.
Thompson Creek Window Company personnel meet with their Penske Fleet Sales representative on a quarterly basis to review costs and find ways to improve efficiency. "He always brings new ideas — and sometimes additional Penske representatives — to help us improve our overall fleet performance," said Wuest. He marvels that all this progress has taken place in just the first year of their partnership with Penske.
"We believe that this partnership has just begun and that we have only scratched the surface of the ways Penske can help Thompson Creek Window Company," mused Wuest
"As Thompson Creek Window Company expands from a regional to a national firm, Penske's Logistics team will be another valuable partner in fostering the future success of our business."
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