Get Roadside Assistance 24/7
No one wants to experience a roadside breakdown, but machinery can fail, even at the most inopportune time. When motor carriers and drivers find themselves needing emergency breakdown services, speed is critical.
Penske’s 24/7 Roadside Assistance has 12,000+ emergency providers to respond to drivers’ needs day or night. Plus, the call center is staffed by experienced, in-house Penske personnel who have detailed knowledge of trucks and understand the specific problems drivers may be experiencing.
Vehicles are repaired within a short amount of time, and if more lengthy repairs are necessary, Penske provides a rental or substitute vehicle.
Pre- and Post-Trip Inspections Are Essential
The ultimate goal is to prevent a roadside event from occurring in the first place, and drivers play an essential role in reducing over-the-road breakdowns. Thorough pre-and post-trip inspections can ensure trucks are in good working condition before they hit the highway.
Drivers should look for leaks, damage, operable lights, properly secured cargo, sagging equipment and anything else that seems out of place. Common problems drivers may find include damaged lights, cracked windshields, faded placards, and chaffed light cords and hoses. Drivers should also pay particular attention to tire pressure. If drivers have any concerns about tire pressure, they can stop at a Penske location so technicians can inspect their tires.
Additionally, when drivers fuel at a Penske location, the customer service representatives who fuel the truck also walk around the truck and check the vehicle to ensure headlights and taillights are working and mudflaps are in good condition, which can prevent issues on the road.
Timely PMs Help Drive Uptime
Penske focuses on preventive maintenance (PM) to help increase vehicle uptime and strives to have trucks go from one PM event to the next PM event without ever having to come back. Penske Truck Leasing follows a rigorous maintenance schedule for customers that includes using advanced system analytics to identify potential failures before they occur.
With dynamic preventive maintenance, technicians can adjust inspections based on failure rates and a vehicle’s history. Penske Truck Leasing captures and analyzes maintenance and vehicle data throughout its entire fleet, creating a thorough base of knowledge that allows technicians to customize maintenance.
If a roadside breakdown occurs, help is just a call or a click away. Drivers and carriers can call 1-800-526-0798 or take advantage of digital fleet tools that offer instant visibility.
With Fleet Insight™, Penske’s secure website for fleet data, and the Fleet Insight™ mobile app, carriers can submit 24/7 roadside assistance requests and view real-time updates. They can track breakdown and repair details, see detailed charges for easy verification, identify and address recurring issues, and predict downtime more accurately.With the Penske Driver™ app, drivers can submit and get real-time updates on roadside assistance requests and remain updated on the status of service, avoiding future phone calls. They can also use the app to check in for service at Penske locations and find rental, leasing, service, parking and fueling locations.
If drivers experience a roadside event (such as a breakdown or maintenance issue) within 40 miles of a Penske location, they can contact the location directly rather than contacting 24/7 Roadside Assistance— saving a step in the process and speeding up service. Locations are equipped with technicians and roadside assistance vehicles to serve drivers faster.