10+ Tips for Selecting Reputable Collision Repair Locations

Seek out commercial vehicle specialists: Unlike passenger vehicles, commercial trucks require specialized expertise and equipment. Verify that the repair center is equipped and certified to handle the size, weight and structural complexity of commercial vehicles.

Look for accurate, transparent estimates: A trustworthy repair provider should offer accurate estimates that include detailed photos. The estimates should also be based on industry data and generated by accredited third-party estimation software. Having precise estimates with supporting photos ensures transparency and helps fleets avoid unexpected costs.

Demand strong repair cycle times: For commercial vehicles, getting equipment up and running quickly is essential. A reputable facility understands the importance of repair cycle time and works efficiently to get equipment back on the road without compromising quality.

Ask about replacement vehicles: Commercial vehicles are essential business tools, and being without them can result in significant disruptions to a business. If a vehicle is experiencing downtime, the ability to get a replacement vehicle can keep freight moving.

Confirm they work with insurance providers: Whether a fleet is self-insured or uses a major insurance carrier, it's important to work with a collision repair provider that can navigate a variety of insurance arrangements. From documentation to direct billing, experienced facilities know how to manage claims and streamline the process.

Look for 24/7 support: Accidents aren’t planned and don’t always happen during standard business hours. Providers that offer round-the-clock support, including after-hours intake and towing services, allow fleets to get the help they need no matter when a collision happens.

Be certain strong communication is a priority: Clear, consistent updates are key during the repair process. A reputable shop will prioritize communication, provide regular progress reports and be responsive to questions. Poor communication can lead to delays, misunderstandings and increased costs.

Understand the value of a nationwide presence: Fleets that operate in multiple states should consider national repair networks. A provider with locations throughout the country offers convenient, consistent service standards and peace of mind if repairs are needed far from a fleet’s home base.

Make sure they handle complex repairs: The ability to complete the repair regardless of complexity is an important item that a consumer of collision repair should look for. Providers that understand vehicle complexity, especially as it relates to ADAS technology and calibration of the equipment, are important.

Vehicle-specific expertise matters: Commercial trucks vary widely by make and model. A repair shop familiar with specific brands, such as Freightliner, Volvo or International, will be better equipped to work on the equipment, perform precise repairs and secure parts quickly.

Evaluate their parts supply chain: A repair shop is only as efficient as its supply chain. Ask if they have consistent access to genuine OEM parts, paint, tools and specialized equipment needed for commercial vehicle repairs. Facilities that can’t source parts quickly are more likely to experience delays.

Test the waters with smaller jobs: Consider building a relationship with a repair center before a major collision occurs. Start small with planned minor bodywork or decal application to assess their performance, communication and turnaround time. This allows you to gauge their capabilities without the pressure of a major repair.