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Driving Success: Tré Taylor's Penske Journey

For Tréon “Tré” Taylor, it took a homecoming – and a little encouragement from his dad – to put a career at Penske on his radar.

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Legalization and Fleet Services Streamline Regulatory Compliance

Penske's Fleet Services and Operating Tax groups take the complexity out of the regulatory requirements commercial fleets encounter, enabling motor carriers to focus on their core business while remaining compliant with their federal, state, provincial and local tax obligations. Plus, Penske is always working behind the scenes to stay abreast of tax and vehicle legalization requirements in the U.S. and Canada so customers can remain in compliance even as the regulatory landscape changes.

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Penske Truck Leasing Digitizes Truck Fleet Preventive Maintenance Processes

READING, Pa., March 5, 2018 – Penske Truck Leasing has implemented fully digital and voice-directed truck fleet preventive maintenance processes for its fleet of more than 266,000 vehicles. Penske's innovative digital preventive maintenance approach improves accuracy and consistency while also reducing and eliminating paperwork, and ensuring documentation and compliance with regulations.

"Our approach uniquely positions Penske to care for and maintain the increasingly complex vehicles on the market today, and the emerging vehicle technologies that will be part of the trucking industry in only a few years," said Gregg Mangione, senior vice president of maintenance at Penske Truck Leasing. "We're putting the technology our technicians need to work smarter and faster right at the point of repair to keep our customers and their businesses moving forward."

The system in use across Penske's expansive network of truck fleet maintenance facilities in North America taps into a robust, high-speed Aruba indoor and outdoor gigabit Wi-Fi network; uses rugged mobile tablet devices for maintenance technicians; and supplemented with an innovative voice-directed preventive maintenance system.

Penske Truck Leasing, Honeywell Safety and Productivity Solutions, and Vitech collaborated on the design of a voice-directed preventive maintenance system that leverages a fully customized version of Honeywell's Voice Maintenance & Inspection (M&I) solution. Vitech supported Penske's world-class project team as they implemented the solution for hundreds of locations and thousands of users. Vitech continues to support the solution and provide enhancements to further drive value from voice.

"We were first introduced to Penske through their logistics business unit in 2012, where we implemented voice to support their picking procedures. They experienced tremendous benefits early on and expressed a desire to explore using the technology for preventive maintenance. Penske's foresight and intuition regarding the use of voice-directed technology in their maintenance operations have enabled them to take a leadership position in the industry," said Gary Oldham, vice president of sales for Vitech Business Group.

The system provides voice prompts via a headset to direct maintenance technicians through a preventive maintenance (PM) inspection. It is the foundation of Penske's proprietary PM process, providing the ability to tailor inspections to the specific vehicle, its age, specifications and technologies now and in the future.

"With this solution, workers make fewer errors, have higher job satisfaction rates and are more productive," said Taylor Smith, president of Honeywell's Workflow Solutions business. "By leveraging our industry-leading voice technology that has improved distribution center operations for more than 25 years, Penske is elevating the level of service that it delivers to its customers. Penske's transportation expertise and Honeywell's software and hardware are delivering gains in compliance, quality and productivity."

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 266,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit https://www.gopenske.com/ to learn more.

Honeywell Safety and Productivity Solutions (SPS) provides products, software and connected solutions that improve productivity, workplace safety and asset performance for our customers across the globe. We deliver on this promise through industry-leading mobile devices, software, cloud technology and automation solutions, the broadest range of personal protective equipment and gas detection technology, and custom-engineered sensors, switches and controls. We also manufacture and sell a broad portfolio of footwear for work, play and outdoor activities, including XtraTufTM and Muck BootTM brand footwear. For more information, please visit: www.honeywellAIDC.com.

Since 2005, Vitech has helped our customers select, purchase, design, implement, administer, and upgrade their Vocollect Voice solutions. As a Premier Vocollect Voice Total Solution Provider, and a Vocollect Partner of the Year, we know how important it is to get a voice system that meets your expectations. Our team is committed to seeing projects through from concept to completion, and we bring our voice expertise and best practices to every implementation. With a broad base of voice customers around the globe, every day Vitech continues to deliver customized voice solutions that meet the needs of our customers, both today and in the future. For more information, please visit www.vitechgroup.com.

Driver Education

Drivers are the number-one concern among fleet managers, from retention to managing for regulatory issues. You want your drivers to be cared for and you want to engage them on a professional level, but it’s a lot of work to organize instructor-led training and keep up with business as usual. Signing on with Penske Truck Leasing can help put processes in place to increase your drivers’ productivity, satisfaction and retention rate.

Education Improves Safety and Productivity

Penske knows how to train the best drivers, easing your burdens by improving safety, reducing gas consumption, and increasing employee satisfaction. We offer driver training, with classes at your headquarters, at Penske Truck Leasing locations and online.

Partner Discounts

Owners can also take advantage of our partnerships with some of the industry’s leaders in safety and compliance with discounts on:

  • The Smith Systems Driver Improvement Institute, the nation’s first professional driver safety training company
  • J. J. Keller driver and vehicle managed services to take the tough regulatory work off your hands

Appeal to Your Favorite Drivers

Increase the appeal of driving for you and retain good drivers with:

  • Clean, new and comfortable facilities with Wi-Fi access
  • Local driver safety meetings covering the latest practices, HOS compliance, and more
  • Standardized processes to streamline on-road activities
  • Safety and compliance training from an experienced team of specialists, online and in person
  • High-quality, custom-spec vehicles

Manage Drivers with the Ease and Convenience of Fleet Insight™

Fleet Insight™, our online suite of fleet management tools, was created with customers’ concerns in mind, so we included a number of driver management tools and education programs. With a full-service lease, you and your drivers will get online access to:

  • Individualized Smith Systems driver training programs
  • Bulletins for timely updates and reminders
  • Early notification of expiring driver documents
  • Hours of service, safety and substance abuse programs

Efficient Operations

If you choose truck leasing, you want a partner who knows that business inside and out. To be the best partner it can be, Penske Truck Leasing constantly reinvests in its facilities, tools, diagnostics and employees. Here are six reasons why Penske Truck Leasing can be a trusted partner for your transportation needs:

Make Sure Your Fleet Is Right

Up to 50 percent of companies have fleets that are either the wrong size or have the wrong specifications. Penske has experts who will optimize your fleet, making sure it's the right size and comprised of the right trucks. We'll also help you downsize your fleet as needed.

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One-Call Access for All Your Trucking Needs

When you own your own fleet, you often end up working with separate maintenance/vendors, a tire vendor, a wash vendor, a fuel vendor, a towing vendor and a body work vendor. With Penske Truck Leasing, customers only have to make one call for all their truck needs.

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Reduce Truck Downtime

Penske Truck Leasing's proactive approach to maintenance keeps your trucks on the road where they belong. There's also less downtime because all maintenance is done in the same location. And even when breakdowns do occur, customers have very little downtime. Penske boasts a 1.9 hour average roll time from the moment a call comes in to the moment a driver and load is back on the road.

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Constant Improvement

Our team includes professionals, like Six Sigma black belts, who are lean-certified and expert-level problem solvers and project managers. We drive process improvement and equip our shops with best-in-breed tools and technicians who train, on average, 40 hours per year. Penske Truck Leasing also uses data to proactively find potential issues and problems with a part or model — often before the manufacturers find them.

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Safety Matters

Penske Truck Leasing holds driver training programs several times a year, providing customers with classroom training through the Smith System Driver Improvement Institute and on-the-road training. This creates a culture of safety and reduces the number of driver-side errors.

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Fleet Visibility

Our online fleet management application, Fleet Insight™, gives you instant access to monthly bills, preventive maintenance schedules, and fleet and unit data. You also can access roadside assistance monitoring to learn what happened and how the incident is being mitigated. You can find Penske Truck Leasing fueling locations by route or state too.

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Additional Services

As a Penske leasing customer, you also will have access to additional value-added services:

Discounted Rental Trucks

If you're in a pinch for an extra truck – whether due to breakdown, explosive growth or just the regular busy season – Penske Truck Leasing offers customers short- and long-term rentals and leases so you can continue to meet capacity needs.

Penske's commercial truck rentals are structured for the ease of our customers, whether you need a new truck at a moment's notice or you're planning ahead for extra capacity. We provide lease customers with:

  • Preferred truck rental rates
  • A quick and easy rental process online, over-the-phone or in-person
  • The largest and newest rental fleet in the industry
  • High maintenance standards
  • Comparable specs to your leased vehicles

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Driver Safety Training

Drivers are the No. 1 concern among fleet managers, from retention to managing for regulatory issues. You want your drivers to be cared for, and you want to engage them on a professional level, but it's a lot of work to organize instructor-led training and keep up with business as usual. Penske Truck Leasing can help put processes in place to increase your drivers' productivity, satisfaction and retention rate.

Education Improves Safety and Productivity – Penske knows how to train the best drivers, easing your burdens by improving safety, reducing gas consumption and increasing employee satisfaction. We offer driver training, with classes at your headquarters, at Penske Truck Leasing locations and online.

Partner Discounts – Owners also can take advantage of our partnerships with some of the industry's leaders in safety and compliance with discounts on:

  • The Smith System Driver Improvement Institute, the nation's first professional driver safety training company
  • J.J. Keller driver and vehicle managed services to take the tough regulatory work off your hands

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Collision Repair

Penske makes the entire repair process fast and easy with detailed email photo estimates accepted by major insurers. We keep you updated weekly on any open repairs and monthly with job closeout reports that document the number of repairs and their cycle time. And Penske has substitution rentals available when you need them.

Commercial Body Repair Specialists – Penske specializes in commercial vehicle recovery, repairs and refinishing. From the smallest cosmetic nick or dent to a major overhaul, Penske Truck Collision Repair Centers handle it all. We even can assist with color or identification changes.

More than 200 extensively trained technicians staff our commercial truck collision repair centers across North America. Annually, we repair over 20,000 vehicles of virtually all makes and models, using the latest repair and refinishing techniques and technologies.

Our technicians are certified in applying premium urethane coatings using efficient high-volume, low-pressure spray equipment. Advanced computerized color-mix technology aids in delivering a superior color match. Environmentally friendly spray booths, equipped with the latest advance-cure technology, ensure a durable baked-on finish.

Penske's legendary attention to detail and rigorous processes ensure you enjoy the same high-quality craftsmanship and friendly, professional service at every location.

Quality Paintwork Warranted by PPG – Penske commercial refinish centers are PPG certified. Penske and PPG back the paint and work with a performance warranty that provides protection even longer than the original warranty. PPG is a global supplier of paints and coatings for transportation and other industries.

All Penske paint technicians regularly attend PPG's certification training programs to ensure they are up-to-date on the latest coating application equipment and techniques.

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Customization Services

Did you know that a lease truck from Penske can be matched to the look of your fleet? The certified technicians from Penske's Refurbishment and Customization Services can professionally refinish your Penske truck with a quality paint job, precise color matching or detailed decal work. When your truck rolls out of our body shop, it will look like the other trucks in your fleet.

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Penske and Smith System Offer Exclusive Driver Safety Programs

READING, Pa., March 19, 2009 - Penske Truck Leasing announced it has teamed up with Smith System, the global leader in driver safety training. This partnership is unique to the full-service truck leasing industry and provides Penske customers exclusive online access to E Learning truck driver safety training courses and related training materials.

"Working with Smith System will help enhance the safety and improve the fuel economy performance of our customers," said Jim Feenstra, Senior Vice President – Marketing, Penske Truck Leasing. "These programs will also help ensure our customers can continue improving their operations in spite of a tough economy."

Penske's U.S. customers are now able to access these Smith System driver safety training programs, including online and in-person training, and a wide selection of instructional safety-related DVDs, books, posters, and related materials. Penske customers access the Smith services as well as several other fleet management tools through MyFleetAtPenske.com, Penske's exclusive customer Web site.

"Smith System's unique partnership with Penske Truck Leasing gives us the opportunity to introduce our products and services to Penske customers through its extranet site and sales department," said Frank Powers, Senior Vice President of Sales and Marketing for Smith System. "Our training delivers proven results in reducing collisions and saving lives. This is another example that demonstrates Penske's commitment to driver safety and we look forward to serving their customers."

Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.GoPenske.com to learn more about the company and its products and services.

Smith System Driver Improvement Institute, Inc. was founded in 1952 as the nation's first fleet driver safety training organization with onroad, hands-on safety education techniques for experienced drivers. Smith System delivers behind the wheel instruction to more than 35,000 fleet drivers each year and has presented its program in 90 countries and in 21 languages. In the past decade, Smith has provided services to more than half of the current Fortune 500® fleets and is the only company in the industry that guarantees the quality of its training. In addition to its on-road training and extensive video and DVD library, the company offers E Learning courses and fleet monitoring. Visit www.SmithSystem.com to learn more.