Penske Service Hub is a website for third-party service providers who perform work for Penske. It offers repair order transparency and enables service providers to provide updates on repairs.
Penske Service Hub FAQ
How do I become a Penske Service Provider?
For information on how to become a service provider, please contact Penske Service Provider Initiatives at
855-234-0016 or spi.sourcing@penske.com.
What information can I access on Penske Service Hub?
You’ll have access to the details and status of all your Penske repair orders. With full visibility, you can better manage the services you provide as well as send and receive repair updates in real time.
- Repair Information – view repair details, send status updates, submit documents, and message Penske directly from the site (Fleet Management Only)
- Account Information – view and manage details about your account services, hours of operation, contacts, and documents
Which browsers provide the best Penske Service Hub experience?
Microsoft Edge and Google Chrome provide the best user experience.
How do I log in if I am a third-party provider?
You can access the site at
www.penskeservicehub.com. If you are a new user, you will need to request access by clicking the ‘Request Access’ button.
Who should I contact if I need support?
- For password resets or trouble logging in, contact Penske IT Service Desk at 800-550-7947.
- For information related to your account, contact Penske Sourcing at 855-234-0016.
What is a glossary of terms used in the hub?
- SPI - Service Provider Initiatives
- PFM - Penske Fleet Management
- MSA - Master Services Agreement
- Settlement - Payment
