Penske Collision Repair
September 09, 2025
Leasing BenefitsLease vs. OwnReduce RiskManage CostEfficient OperationsComplianceFuel ManagementBranded Vehicles
collision repair services
Penske Collision Repair
September 09, 2025
10+ Tips for Selecting Reputable Collision Repair Locations
August 12, 2025
A collision of any kind can create a stressful situation for fleets. Lost time, repair costs and quality are all concerns, and choosing the right collision repair facility is critical to minimizing downtime and ensuring the integrity and safety of equipment. Not all repair centers are created equal, especially when it comes to heavy-duty vehicles like Class 8 trucks.
Here are expert tips for selecting a reputable commercial truck collision repair facility:
Seek out commercial vehicle specialists: Unlike passenger vehicles, commercial trucks require specialized expertise and equipment. Verify that the repair center is equipped and certified to handle the size, weight and structural complexity of commercial vehicles.
Look for accurate, transparent estimates: A trustworthy repair provider should offer accurate estimates that include detailed photos. The estimates should also be based on industry data and generated by accredited third-party estimation software. Having precise estimates with supporting photos ensures transparency and helps fleets avoid unexpected costs.
Demand strong repair cycle times: For commercial vehicles, getting equipment up and running quickly is essential. A reputable facility understands the importance of repair cycle time and works efficiently to get equipment back on the road without compromising quality.
Ask about replacement vehicles: Commercial vehicles are essential business tools, and being without them can result in significant disruptions to a business. If a vehicle is experiencing downtime, the ability to get a replacement vehicle can keep freight moving.
Confirm they work with insurance providers: Whether a fleet is self-insured or uses a major insurance carrier, it's important to work with a collision repair provider that can navigate a variety of insurance arrangements. From documentation to direct billing, experienced facilities know how to manage claims and streamline the process.
Look for 24/7 support: Accidents aren’t planned and don’t always happen during standard business hours. Providers that offer round-the-clock support, including after-hours intake and towing services, allow fleets to get the help they need no matter when a collision happens.
Be certain strong communication is a priority: Clear, consistent updates are key during the repair process. A reputable shop will prioritize communication, provide regular progress reports and be responsive to questions. Poor communication can lead to delays, misunderstandings and increased costs.
Understand the value of a nationwide presence: Fleets that operate in multiple states should consider national repair networks. A provider with locations throughout the country offers convenient, consistent service standards and peace of mind if repairs are needed far from a fleet’s home base.
Make sure they handle complex repairs: The ability to complete the repair regardless of complexity is an important item that a consumer of collision repair should look for. Providers that understand vehicle complexity, especially as it relates to ADAS technology and calibration of the equipment, are important.
Vehicle-specific expertise matters: Commercial trucks vary widely by make and model. A repair shop familiar with specific brands, such as Freightliner, Volvo or International, will be better equipped to work on the equipment, perform precise repairs and secure parts quickly.
Evaluate their parts supply chain: A repair shop is only as efficient as its supply chain. Ask if they have consistent access to genuine OEM parts, paint, tools and specialized equipment needed for commercial vehicle repairs. Facilities that can’t source parts quickly are more likely to experience delays.
Test the waters with smaller jobs: Consider building a relationship with a repair center before a major collision occurs. Start small with planned minor bodywork or decal application to assess their performance, communication and turnaround time. This allows you to gauge their capabilities without the pressure of a major repair.
Work With Penske Collision Repair
With 65 locations across North America, Penske Collision Repair specializes in medium- and heavy-duty commercial vehicle repairs. Facilities are equipped for comprehensive collision services, offer nationwide 24/7 support and focus on keeping fleets moving with minimal downtime.
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Enhance Your Fleet's Identity by Branding Equipment
July 24, 2025
Branding commercial trucks and trailers can make equipment stand out, increase brand visibility and reinforce a fleet’s market presence. There are several ways fleets can ensure their name, logo and identity are prominently displayed on equipment, whether it is leased, rented or owned.
Decals, Graphics and Lettering
One of the most effective ways trucking companies can brand their equipment is through decals, graphics and lettering. Options can include full wraps to cover the entire surface of the truck, or decals and lettering to focus on key branding areas, such as the cab doors, cargo box, air deflector, rear door and more.
Penske Collision Repair has several locations across the country that offer professional decaling services, applying or reapplying custom decals to ensure consistency across the fleet. Trained technicians use high-quality materials and precise application techniques to ensure decals are durable, weather-resistant and good-looking.
High-Quality Paint
A consistent color scheme can make a fleet look cohesive and professional. Consistent use of color builds familiarity and strengthens the company’s presence on the road. From simple paint jobs to precise color matching, Penske’s certified technicians can professionally refinish a Penske truck or owned equipment so the trucks will match the rest of the fleet’s equipment with the exact custom paint color.
Penske Collision Repair centers are PPG paint certified. Penske and PPG back the paint and work with a performance warranty that provides extended protection. PPG is a global supplier of paints and coatings for transportation and other industries.
Magnetic Signs
Magnetic signs offer a flexible and cost-effective branding solution for trucking companies. These signs can be easily applied and removed for a temporary yet professional-looking solution. They don’t offer the same high-impact visibility as custom-painted or professional decals but can allow companies to switch out branding quickly for different clients, campaigns or seasonal promotions without permanent alterations.
To learn more about options for branding your equipment, contact us today.
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Maintain Equipment To Maximize Its Lifespan
July 24, 2025
Inflation, changing trade policies, regulatory requirements and OEM costs are just some of the factors that can drive the cost of equipment higher. As equipment costs increase, many fleets adjust their trade cycles on owned equipment and operate it for a longer period of time. As equipment ages, regular and comprehensive maintenance becomes even more critical to ensure peak performance and extend its operational life.
A strong focus on preventive maintenance can help control costs, reduce downtime and extend the life of parts and components, all of which contribute to improving fleet operations.
Critical Maintenance Areas
As trucks age, specific components typically require significantly more maintenance due to wear, fatigue and exposure.
Aftertreatment Systems: Emissions control systems are among the most maintenance-intensive on aging trucks. The selective catalytic reduction (SCR) system can experience DEF injector, dosing valve and sensor failures. Diesel particulate filters (DPFs), SCR units and associated sensors frequently require cleaning, replacement or troubleshooting.
Drivetrains: U-joints and driveshaft assemblies can develop wear that, if left unchecked, increases the risk of a catastrophic failure. Kingpins and bushings can develop excessive play, compromising handling. Air bags lose flexibility as the rubber dries out, and leaf springs can sag or even crack.
Braking System: Brake chambers can develop internal spring and diaphragm fatigue or external air leaks, both of which can lead to safety concerns. Drums, discs and pads wear down over time.
Electrical System: Electrical reliability declines steadily as trucks age. Wiring harnesses become vulnerable to chafing and corrosion, particularly in areas exposed to the elements. Electronic control modules (ECMs) can be susceptible to heat and vibration damage over time.
Chassis and Frame: Corrosion can weaken key areas and accelerate frame deterioration, particularly in regions that use road salt. Stress points on the frame may develop cracks, especially in trucks with heavy-duty applications or those regularly subjected to rough terrain or overloading.
A Comprehensive Maintenance Program
Maintaining equipment can be complex, requiring significant investments in tooling, training and labor. Penske can help fleets optimize their owned equipment while easing their maintenance burden through contract maintenance plans.
Contract maintenance solutions include:
- Preventive Maintenance Programs: Each PM program is customized to a fleet’s usage and specifications. Penske’s Dynamic PM services analyze specifications and trends unique to each fleet, delivering the right preventive maintenance at the right time.
- Convenient Access: Customers can access a nationwide network of more than 900 shops and 10,000 technicians.
- 24/7 Roadside Assistance: While preventive maintenance helps prevent roadside failures, breakdowns can still occur. Penske’s roadside support helps minimize downtime and keep equipment moving.
- Advanced Diagnostics and Reporting: Penske analyzes vast amounts of data from across its network, including remote diagnostics, to understand when specific components are likely to fail on each vehicle type. Detailed information helps technicians identify issues early and support data-driven maintenance decisions.
- Discounted Rates: Penske offers tire retreading, DPF filter cleaning and rental trucks at preferred rates as part of its contract maintenance program.
- Expert Technicians: Technicians are trained to service a wide range of makes and models. All Penske technicians participate in a comprehensive training program, which includes approximately 40 hours of ongoing training annually.
To learn more about Penske’s contract maintenance solutions, contact us today.
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Penske Collision Repair
July 14, 2025
Penske Collision Repair
July 14, 2025
Penske Collision Repair
July 14, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
April 17, 2025
Penske Collision Repair
August 30, 2024
Penske Collision Repair
August 30, 2024
Collision Repair
June 13, 2024
For over 50 years, Penske has been a one-stop shop specializing in repairing commercial vehicles of all sizes while protecting your image and vehicle value. We offer direct correspondence with all insurance carriers and rental vehicles when needed. You also get:
- Highly Detailed Estimates
Performed at your location or ours by experienced estimators, we provide highly detailed repair estimates and photos to take the guesswork out of the repair process. This helps you or your insurance company make faster decisions and reduce downtime. - Effortless Damage Repair Management
We take the hassle out of collision repair so you can focus on your core business activities while we take care of your vehicle and get you back on the road faster. - Enhanced Repair Visibility
We provide complete visibility into repairs, empowering you to make proactive decisions confidently. - Pickup and Delivery
We’ll schedule and arrange pickup from your location to our facility. When repairs are complete, we’ll return the vehicle directly to you.
Customized Solutions at Penske Collision Repair
Getting Drivers on Board With Safety Solutions
April 22, 2024
Fleets are using technology to improve truck driver safety and shape driver habits. Onboard safety technology improves safety and can increase efficiency, reduce liability and cut costs — but fleets need to gain driver acceptance of any new solutions.
“The important thing is to communicate, communicate, communicate with drivers. Tell them new technology is coming. Have meetings about it. Then have one-on-one conversations,” said Chuck Pagesy, director of safety for Penske Truck Leasing. “Tell them the benefits and how it can help them.”
More and more companies are embracing adaptive cruise control, brake assistance, collision avoidance and onboard cameras, which means many drivers are becoming more comfortable with the technologies.
“In the beginning, if drivers didn’t like it, they could quit and go to a company that didn’t have it,” Pagesy said. “Most of your top fleets now have the forward-facing and driver-facing cameras.”
Even still, he suggests fleets take a gentle approach when introducing new technology or welcoming a new hire who isn’t as familiar with it. “After you explain it, you want to coach drivers so they understand what they’re doing wrong while ensuring frustration does not set in,” Pagesy said.
Having specific data available can help fleets create customized safe driver tips and improvement plans. “Most people change their behavior quickly because they want to be good, safe drivers,” Pagesy said.
He said it is vital for fleets to emphasize benefits, particularly with cameras, which can concern some drivers. “It will make them better drivers, and in the event of an accident, it will document it, which can exonerate them,” he said.
Fleets can also share examples of situations where truck cameras benefited drivers. The American Transportation Research Institute’s study Issues and Opportunities with Driver-Facing Cameras found that overall driver approval of driver-facing cameras increased by 87% when carriers used video footage for specific proactive safety measures.
ATRI said cameras can help professional drivers defend themselves. “According to surveys of legal and insurance experts, driver-facing camera footage, when available, exonerates drivers in 52% of insurance claims and 49% of litigation cases, as well as leading to settlements in 86% of cases versus proceeding to trial,” ATRI wrote in the study.
According to ATRI’s study, drivers currently using road-facing cameras gave them a high overall approval rating of 8.19 on a 10-point scale, which was 266% higher than the approval rating they give driver-facing cameras.
Drivers offered several suggestions to help increase acceptance of driver-facing cameras, including turning the camera off when the truck was not moving, ending punitive use and only showing video footage after an accident.
With any onboard safety technology that fleets deploy, those within the company need to ensure they’re monitoring it and using it for corrective counseling. “My big concern is that if you’re going to invest in safety technology, you better make sure your supervisors and dispatchers are looking at the data and using it,” Pagesy said. “If you’re not going to look at the data, my recommendation is not to get the system.”
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Leasing BenefitsLease vs. OwnReduce RiskManage CostEfficient OperationsComplianceFuel ManagementBranded Vehicles
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