Penske Truck Leasing has introduced remote service check-in via its Penske Driver™ mobile app. The new feature of the Penske Driver App provides commercial truck drivers with greater convenience and speed and enables them to maximize social distancing by remotely checking-in their vehicles for scheduled preventive maintenance or repairs via the mobile app. The new in-app process enhances the company's existing in-person and kiosk processes.

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Technology plays an important role in keeping trucks on the road to deliver food, and vital medical and household supplies, during this stay-at-home time of COVID-19. A key part of ensuring that Penske box trucks and tractor-trailers operate optimally is the preventive maintenance inspection.

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Mike Hasinec's distinguished career at Penske Truck Leasing has been recognized by the transportation industry. The company's vice president of maintenance is the 2020 recipient of Commercial Carrier Journal's Technology and Maintenance Career Leadership Award.

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David Sledziewski, a Wilkes-Barre, Pennsylvania, truck maintenance technician, was named the champion of the inaugural Penske Truck Leasing 2019 Tech Showdown competition.

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Penske Truck Leasing is committed to providing the right preventive maintenance (PM) services at the right time to the right vehicle and has embraced technology to improve upon the traditional scheduled maintenance checklist. Penske Truck Leasing offers Dynamic PM®, a data-driven preventive maintenance technology that will enhance compliance, quality and uptime.

"We have gone from a paper document to a voice-directed maintenance technology and software system that provides specific direction based on the vehicle’s attributes, geographic location, age and domicile," said Mike Hasinec, vice president of maintenance support for Penske Truck Leasing. "We have 1,200 to 1,500 tasks identified that get populated throughout the vehicle's life."

Benefits of Periodic Maintenance Technology

A dynamic fleet preventive maintenance program makes technicians more efficient and effective. "The data tells you if you're wasting your time inspecting something that never fails," Hasinec said, adding that Penske provides steps based on the data it collects from its entire fleet. "One of the attributes we assign is looking at the fleet age and historical information as to when we see something specific fail, we’ll add some steps to do a more thorough inspection and, if need be, replace that unit ahead of a failure."

Hasinec said Penske has a plethora of data coming in every night. As data comes in, Penske assembles failure rates. "We may see on a certain vintage vehicle a spike in some sort of a repair on a widget or a component. It could be something as simple as the wiper motor," he said. "That allows us to have more predictive maintenance rather than reactive maintenance."

Maintenance steps can also shift based on the time of year. "In the winter, coolant leaks start to appear because you have contraction and expansion associated with cold weather. You also need to have a process to change your air dryer desiccant cartridge, and you want to ensure tires have enough traction," Hasinec said. "You have air conditioning and HVAC systems as well as other components you examine in the summer."

What's more, Penske's Dynamic PM has more than 1,000 rules based upon customer preference. "As big as we are and as diverse as our fleet and customer base is, we see almost any application you can imagine. We can customize inspection steps based on the vehicle and its specific application," Hasinec said.

The Growth of Periodic Maintenance Technology

Penske is the first and only organization in the transportation industry to integrate voice technology into its scheduled maintenance support. With voice-directed maintenance technology, Penske technicians receive voice prompts via a headset that directs them through a detailed series of inspection steps.

The innovative digital preventive maintenance technology improves accuracy and consistency while also reducing and eliminating paperwork, and ensuring documentation and compliance with regulations.

Contact Penske to learn more about how the Dynamic preventive maintenance technology can help improve vehicle uptime, safety and performance.

March 2019

Penske knows that a big part of running a successful business involves getting product to its final destination on time and in good condition. That’s why we have made investments in our people, technology and tools to stay ahead of the curve and deliver value to our customers.

No matter what size fleet you operate, or where it’s located, Penske offers maintenance services that can help you:

  • Lower operating and fuel costs
  • Increase labor productivity
  • Optimize vehicle uptime and lifecycle and
  • Achieve environmental goals

You can focus on your core business while we focus on maintaining your fleet.

Four Key Points to Service, Support and Satisfaction

Our customers count on us for our trucks, and Penske has a responsibility to provide the highest quality vehicles to meet transportation needs. To do that, we subscribe to four key points for providing a comprehensive maintenance program:

  1. Follow a rigorous maintenance schedule that ensures greater year-round vehicle uptime
  2. Use advanced system analytics to identify potential failures, track performance, cut costs, and determine the optimal operating life for your vehicles
  3. Repair items right the first time, to avoid back-and-forth trips to the shop
  4. Source high-quality parts to keep your trucks running longer and more efficiently

There for You Between Scheduled PMs

We don’t stop at preventive maintenance either. If you run into an unscheduled issue between PMs, owners and drivers can take the truck to the shop and monitor up-to-the-minute incident status in Fleet Insight™, our online suite of fleet management tools. We also take a number of measures to help you keep your trucks on the road as long as possible between scheduled PMs:

  • Consistent, one-stop service nationwide to keep your trucks in top condition, no matter how far they are from home
  • Fleet performance and maintenance data analysis to reveal trends and anticipate needs
  • Off-hour, round-the-clock scheduling and service to put your trucks back into service quickly
  • The best in automotive maintenance technology to ensure we’re doing high-quality work on your vehicles

Already Have Your Own Truck?

Add value to the fleet you already own with Penske's Contract Maintenance.