Technology continues to advance our ability to use data to deliver more customized maintenance programs. This data driven approach, along with our unmatched perspective, provides maintenance to keep your fleet on the road, and your business moving forward. Now that’s intelligent maintenance.
Penske Truck Leasing has introduced remote service check-in via its Penske Driver™ mobile app. The new feature of the Penske Driver App provides commercial truck drivers with greater convenience and speed and enables them to maximize social distancing by remotely checking-in their vehicles for scheduled preventive maintenance or repairs via the mobile app. The new in-app process enhances the company's existing in-person and kiosk processes.
Technology plays an important role in keeping trucks on the road to deliver food, and vital medical and household supplies, during this stay-at-home time of COVID-19. A key part of ensuring that Penske box trucks and tractor-trailers operate optimally is the preventive maintenance inspection.
Simply known as a PM in the world of transportation, these regularly scheduled inspections are a top-to-bottom review of the truck to certify it is in tiptop condition.
To date, Penske maintenance technicians have performed 3.7 million voice-directed Dynamic PMs since introducing this technological wonder in 2017.
The pioneering approach improves inspection and repair accuracy and consistency, while also eliminating paperwork, and ensuring full documentation and compliance with regulations.
The system provides voice prompts via a headset to direct technicians through a PM. It is the foundation of Penske's proprietary Dynamic PM process, providing the ability to tailor inspections to the specific vehicle, its age, specifications and technologies now and in the future with the goals of maximizing uptime and ensuring a safe and compliant vehicle.
Penske's voice-directed process provides its technicians everything they need at the point of repair – reducing wasted time, motion and manual keying. It taps a robust, high-speed indoor and outdoor gigabit Wi-Fi network and uses rugged mobile tablet devices for its technicians and industry-leading diagnostic tools.
"This voice-directed technology system continues to play a vital role in our Dynamic PM process, which is an industry first," said Gregg Mangione, Penske's senior vice president of maintenance.
"In the current COVID-19 business environment, the digitalization of maintenance processes makes for a more seamless and touchless transaction for our customers, their drivers, and our own associates. All the information our customers need, and our technicians need, is electronically captured, shared and accessible through Penske's integrated websites, mobile apps and other connected devices.
"And, we've also updated our maintenance scheduling, drop off and pick up processes for customers to further support these social-distancing efforts at this time."
By "Move Ahead" Staff
Mike Hasinec's distinguished career at Penske Truck Leasing has been recognized by the transportation industry. The company's vice president of maintenance is the 2020 recipient of Commercial Carrier Journal's Technology and Maintenance Career Leadership Award.
By Alen Beljin
David Sledziewski, a Wilkes-Barre, Pennsylvania, truck maintenance technician, was named the champion of the inaugural Penske Truck Leasing 2019 Tech Showdown competition.
The internal companywide event was designed to test, sharpen and evaluate Penske maintenance staff on the mastery of skills required to maintain today's increasingly complex commercial trucks. Competitors were challenged via timed, hands-on and written assessments.
"I'm very proud of our top Tech Showdown finishers," stated Mike Hasinec, Penske Truck Leasing vice president of maintenance. "Through the spirit of competition, we were hoping to remind our workforce of the value of a back-to-basics approach to proper exhaust stream management maintenance."
Ryan Sutherland, a Penske technician 1 from Madison, Wisconsin, competes in the 2019 Penske Tech Showdown finals.
Approximately 1,300 Penske technicians and customer service representatives competed in the two-tiered event.
A preventive maintenance contest was held only at the district level; there were 532 Penske PM competitors companywide.
The larger ESM Tech Showdown featured 767 Penske associates, with the top 16 having received invites to the finals on December 18, 2019, at Team Penske's racing headquarters in Mooresville, North Carolina.
Gregg Mangione, Penske senior vice president of maintenance: "The amount of time that our technicians and customer service reps took to participate in this event was around 7,200 hours."
Mangione explained that there were 1,500 total exams administered, which proved valuable in helping provide training to Penske techs. He pointed out that the training staff visited 108 cities in total as part of the Tech Showdown.
Penske Truck Leasing President Art Vallely stated during the awards banquet: "This is the most special day I've had this year at Penske." Speaking to maintenance associates: "Collectively you deliver for our customers."
To the finalists Vallely stated: "The 16 here tonight are the best of the best. You are not here by accident. I couldn't be prouder."
Tech Showdown Top 5
From left: Gregg Mangione, senior vice president of maintenance; Brenden Waggy, third place; Stanley Lindler, second place; David Sledziewski, first place; Dan Ferrer, fourth place; Mark Parisotto, fifth place; Art Vallely, president
Sledziewski, a technician 1, on finishing first: "I was amazed, I was shocked. I knew it was going to be difficult – it's the nationals."
He continued: "I like working for a solid company that values its employees. Training is always available for the ever-changing technology. I especially enjoy the challenge of troubleshooting and solving electrical and module communication issues on newer vehicles."
Sledziewski (age 58), a Penske employee for 38 years, is the longest-tenured top five finisher.
A look at the top Tech Showdown competitors:
- Stanley Lindler, runner-up: The 36-year-old lead technician 1 works out of the company's West Columbia, South Carolina, location. He has been a tech for 17 years, all of those in a Penske uniform.
- Brenden Waggy, third place: Representing Dayton, Ohio, Waggy has been a Penske tech for 11 years, and has 15 total years of maintenance experience. At 32 and a technician 1, he is the second-youngest top finisher.
- Dan Ferrer, fourth place: A four year Penske associate, Ferrer is the youngest top finisher, at age 26. The lead technician 1 is employed in North Liberty, Iowa.
- Mark Parisotto, fifth place: He is a lead technician 1, in Burnaby, British Columbia, Canada. Parisotto, 50, has three decades of experience, 23 for Penske.
Finalist Christopher Pruett, a technician 1 in Boaz, Alabama, served in the military. Before joining the company last year, he was enlisted in the U.S. Marine Corps, where he was deployed abroad. While in the Air National Guard, he served in maintenance and operations roles.
By Alen Beljin
The Commercial Vehicle Safety Alliance (CVSA) will be conducting its annual International Roadcheck June 4 – 6.
This year, while inspecting commercial motor vehicles and drivers across North America, inspectors will be putting heavy emphasis on steering and suspension systems.
Inspectors will primarily be conducting the North American Standard Level I Inspection. Some of the things inspectors will be checking include the vehicle’s brake systems, cargo securement, coupling devices, steering mechanisms, tires and lighting devices.
Additionally, inspectors will check for seat belt usage, fatigue, sickness and apparent alcohol and/or drug impairment among drivers.
According to the CVSA, since the program’s inception in 1988, more than 1.6 million roadside inspections have been conducted during International Roadcheck campaigns.
Visit the CVSA’s website for more information about the Commercial Vehicle Safety Alliance and International Roadcheck.
Penske Truck Leasing Can Help Your Fleet
Does your truck fleet struggle with maintenance or meeting compliance? Penske Truck Leasing offers a comprehensive preventive maintenance service along with other solutions. To find out more, contact Penske Truck Leasing today.
By "Move Ahead" Staff
Heavy Duty Trucking magazine names Gregg Mangione, senior vice president of maintenance at Penske Truck Leasing, a 2019 Truck Fleet Innovator.
Gregg Mangione, senior vice president of maintenance at Penske Truck Leasing
According to Heavy Duty Trucking magazine, each year editors review nominations to select four or more fleet executives who have consistently shown innovation in areas such as leadership, productivity, business practices, safety, maintenance, spec'ing, technology, human resources, fuel efficiency and the environment.
Penske and Mangione are being recognized for digitizing Penske's truck preventive maintenance processes. In early 2018, the company announced the implementation of a fully digital and voice-directed truck fleet preventive maintenance process for its fleet of more than 311,000 vehicles. This high-precision platform allows Penske to execute its Dynamic PM®, which optimizes the preventive maintenance inspection to an individual vehicle's attributes and point in its lifecycle.
The system is part of Penske's maintenance technology infrastructure in use across all Penske and customer truck fleet maintenance facilities in North America. It includes Penske's proprietary application, ServiceNet, running on rugged mobile tablet devices for maintenance technicians; and the ability to stay connected for on-site applications.
“We are honored to be recognized by Heavy Duty Trucking magazine as a Fleet Innovator," said Mangione. “We are extremely proud of the work we've done to digitize our preventive maintenance processes in order to improve accuracy and consistency while reducing and eliminating paperwork, and ensuring documentation and compliance with regulations. Implementing this game-changing software was a team effort and this recognition is a testament to the hard work of everyone involved."
By Kim Harmsen
Penske Truck Leasing is committed to providing the right preventive maintenance (PM) services at the right time to the right vehicle and has embraced technology to improve upon the traditional scheduled maintenance checklist. Penske Truck Leasing offers Dynamic PM®, a data-driven preventive maintenance technology that will enhance compliance, quality and uptime.
"We have gone from a paper document to a voice-directed maintenance technology and software system that provides specific direction based on the vehicle’s attributes, geographic location, age and domicile," said Mike Hasinec, vice president of maintenance support for Penske Truck Leasing. "We have 1,200 to 1,500 tasks identified that get populated throughout the vehicle's life."
Benefits of Periodic Maintenance Technology
A dynamic fleet preventive maintenance program makes technicians more efficient and effective. "The data tells you if you're wasting your time inspecting something that never fails," Hasinec said, adding that Penske provides steps based on the data it collects from its entire fleet. "One of the attributes we assign is looking at the fleet age and historical information as to when we see something specific fail, we’ll add some steps to do a more thorough inspection and, if need be, replace that unit ahead of a failure."
Hasinec said Penske has a plethora of data coming in every night. As data comes in, Penske assembles failure rates. "We may see on a certain vintage vehicle a spike in some sort of a repair on a widget or a component. It could be something as simple as the wiper motor," he said. "That allows us to have more predictive maintenance rather than reactive maintenance."
Maintenance steps can also shift based on the time of year. "In the winter, coolant leaks start to appear because you have contraction and expansion associated with cold weather. You also need to have a process to change your air dryer desiccant cartridge, and you want to ensure tires have enough traction," Hasinec said. "You have air conditioning and HVAC systems as well as other components you examine in the summer."
What's more, Penske's Dynamic PM has more than 1,000 rules based upon customer preference. "As big as we are and as diverse as our fleet and customer base is, we see almost any application you can imagine. We can customize inspection steps based on the vehicle and its specific application," Hasinec said.
The Growth of Periodic Maintenance Technology
Penske is the first and only organization in the transportation industry to integrate voice technology into its scheduled maintenance support. With voice-directed maintenance technology, Penske technicians receive voice prompts via a headset that directs them through a detailed series of inspection steps.
The innovative digital preventive maintenance technology improves accuracy and consistency while also reducing and eliminating paperwork, and ensuring documentation and compliance with regulations.
Contact Penske to learn more about how the Dynamic preventive maintenance technology can help improve vehicle uptime, safety and performance.
Penske knows that a big part of running a successful business involves getting product to its final destination on time and in good condition. That’s why we have made investments in our people, technology and tools to stay ahead of the curve and deliver value to our customers.
No matter what size fleet you operate, or where it’s located, Penske offers maintenance services that can help you:
- Lower operating and fuel costs
- Increase labor productivity
- Optimize vehicle uptime and lifecycle and
- Achieve environmental goals
You can focus on your core business while we focus on maintaining your fleet.
Four Key Points to Service, Support and Satisfaction
Our customers count on us for our trucks, and Penske has a responsibility to provide the highest quality vehicles to meet transportation needs. To do that, we subscribe to four key points for providing a comprehensive maintenance program:
- Follow a rigorous maintenance schedule that ensures greater year-round vehicle uptime
- Use advanced system analytics to identify potential failures, track performance, cut costs, and determine the optimal operating life for your vehicles
- Repair items right the first time, to avoid back-and-forth trips to the shop
- Source high-quality parts to keep your trucks running longer and more efficiently
There for You Between Scheduled PMs
We don’t stop at preventive maintenance either. If you run into an unscheduled issue between PMs, owners and drivers can take the truck to the shop and monitor up-to-the-minute incident status in Fleet Insight™, our online suite of fleet management tools. We also take a number of measures to help you keep your trucks on the road as long as possible between scheduled PMs:
- Consistent, one-stop service nationwide to keep your trucks in top condition, no matter how far they are from home
- Fleet performance and maintenance data analysis to reveal trends and anticipate needs
- Off-hour, round-the-clock scheduling and service to put your trucks back into service quickly
- The best in automotive maintenance technology to ensure we’re doing high-quality work on your vehicles
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